Refund policy

To ensure the satisfaction of all our clients and maintain our commitment to transparency and respect we create a policy of exchange and return based on the consumer defense code. p>

This commitment begins in development and confection of quality products, trained suppliers and critical analysis of the raw materials used by us. In this way, we minimized possible defects in products. P>

anyway if the product purchased does not meet your expectation for any reason, be dissatisfaction or defect presented, communicate us through the phone (11) 99413,8650 or < HRF = "https://bittistore.com/pages/contato" target = "_ blank" title = "contact" rel = "noopener noreferer"> contato@bitticolares.com.br . This communication is important for a confirmation of your request. ; - Faulty product; - Product at odds with the application; - Lack of accessories p>

The deadline for the delivery of the purchased product is up to 7 (seven) days at the receipt. P>

It should be forwarded to our distribution center in the packaging Original, without indications of use, accompanied by all its accessories when there is, and the invoice. p>

We suggest that whenever you receive the product purchased, try it as soon as you receive it. Remove the product from the packaging and try the piece to know if the product is in accordance with what you expected. Not to damage the product, make sure your hands are clean and your body dry. P>

If after 7 (seven) days, from the date of receipt, the product purchased from our virtual store has not taken care of your Expectation or Default Communicate us immediately. P>

All products received in our distribution center are analyzed carefully to find the defect presented by the customer. The product will be forwarded to the Customer where no defect is observed or in case of noncompliance with the conditions described. P>

For the exchange of defective products you must send a brief summary on the defect you encountered and refers to Your complaint. Enter how the problem has noticed, or how the defect occurred, in which situation and how long after use. Also remember to send also a path of the invoice. P>

The deadline for you to finalize the request for commodity exchange communicated to our service center is 30 (thirty) days racing, counted from from the date of receipt of the goods in our distribution plant. p>

In the case of reimbursement approval, this will be carried out in the total value of the product (s) returned / canceled (s), Adding the freight amount when there is. We also reserve the right not to meet the obligation to cancel or repair any product that clearly presents signs of misuse. P>